The Customer Support Service of VinaOpen is designed to accompany users throughout their platform journey. We provide official support channels to assist with inquiries, usage guidance, issue reporting, and communication facilitation between buyers and suppliers in a transparent and efficient manner.
VinaOpen acts as an intermediary platform and does not directly participate in commercial transactions, but provides support within its operational scope.
Users may contact VinaOpen Support via:
Website Contact / Support forms
Official support email
Support channels available within My Account
All requests must be submitted through official channels to ensure verification and data security.
VinaOpen provides support for:
Account registration, login, and management
Personal and company profile updates
Product listing (for suppliers)
Searching for buyers or suppliers
Platform feature guidance
Support staff do not perform actions on behalf of users but provide step-by-step guidance.
During quotation and inquiry processes, VinaOpen supports:
Guidance on submitting proper quotation requests
Facilitating communication between buyers and suppliers
Explaining quotation-related information on the platform
Price negotiation, commercial terms, payment methods, and delivery arrangements are handled directly between parties.
VinaOpen supports professional and secure communication by:
Maintaining stable messaging systems
Receiving reports of policy violations
Assisting with contact verification when necessary
Users are responsible for complying with communication and business conduct rules.
VinaOpen supports:
Supplier verification processes
Display of verification status
Explanation of trust indicators
Verification does not replace users’ independent due diligence.
Users may submit feedback regarding:
Inaccurate information
Policy violations
Platform experience issues
VinaOpen processes complaints internally but does not resolve commercial disputes.
VinaOpen does not:
Negotiate prices on behalf of users
Guarantee payments or deliveries
Resolve contractual disputes
Users remain responsible for all commercial decisions.
VinaOpen strives to respond within a reasonable timeframe based on request complexity. Users must cooperate and provide complete information.
Support guidelines may be updated to reflect system or policy changes. Continued use indicates acceptance.
