All information published on VinaOpen is provided for general informational and reference purposes only and shall not be construed as investment advice, legal advice, commercial guarantees, or any form of transaction solicitation.
While VinaOpen makes reasonable efforts to review and update content, we make no express or implied warranties regarding the accuracy, completeness, timeliness, legality, reliability, or availability of any information. VinaOpen does not guarantee uninterrupted operation, error-free systems, or continuous access to the platform.
To the maximum extent permitted by law, VinaOpen shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from the use or inability to use the website or related services.
This includes, without limitation, damages resulting from:
(a) access to or use of the platform;
(b) transactions, communications, or disputes between buyers and suppliers;
(c) products, samples, services, or information provided by third parties;
(d) unauthorized access to or alteration of user data;
(e) statements, conduct, or content posted by users or third parties.
All commercial decisions are made at the user’s own risk.
VinaOpen does not warrant that:
(a) platform features or services will meet all user requirements;
(b) services will be uninterrupted, secure, timely, or error-free;
(c) results obtained will be accurate or reliable;
(d) products, services, or information obtained will meet user expectations.
All services are provided on an “as is” and “as available” basis.
VinaOpen may include links to third-party websites or services for convenience only. Such links do not imply endorsement or responsibility.
VinaOpen is not responsible for the content, accuracy, legality, or reliability of third-party platforms, and users access them at their own risk.
VinaOpen shall not be liable for any delay or failure caused by events beyond reasonable control, including natural disasters, internet or power failures, system malfunctions, labor disputes, riots, war, or governmental actions.
The Support Policy of VinaOpen is established to ensure users have access to official support channels throughout their use of the platform. This policy applies to all registered users and visitors of VinaOpen, including buyers, suppliers, and related partners.
Its purpose is to assist users with matters related to accounts, privacy, data security, information verification, and any inquiries, concerns, or complaints arising during commercial interactions on the platform.
VinaOpen provides multiple support channels for users, including but not limited to contact forms on the website, official support emails, and other publicly announced communication channels.
Users are responsible for providing accurate, complete, and truthful information when submitting support requests. VinaOpen reserves the right to decline requests that are incomplete, unclear, or potentially unlawful.
All information provided by users during support requests is collected, stored, and processed in accordance with VinaOpen’s Privacy Policy. Such information is used solely for verification, technical support, complaint handling, and service improvement.
VinaOpen is committed to protecting user data and does not disclose personal information to third parties without user consent, except as required by applicable laws or competent authorities.
VinaOpen acts as an information intermediary platform connecting buyers and suppliers. It does not directly participate in commercial transactions, payments, logistics, or contract execution between parties.
Within its support scope, VinaOpen may:
Assist in supplier information verification based on internal procedures;
Receive and forward complaints or feedback;
Provide guidance on platform usage and related tools.
VinaOpen is not responsible for resolving commercial disputes, product quality issues, contractual obligations, or matters beyond the platform’s operational scope.
VinaOpen endeavors to respond to support requests within a reasonable timeframe depending on the nature and complexity of the issue. Response times may vary and do not constitute a legally binding guarantee.
Users are required to cooperate, provide additional information when requested, and comply with support instructions issued by VinaOpen.
VinaOpen reserves the right to update or amend this Support Policy at any time to align with operational needs and applicable laws. Continued use of the platform following such updates constitutes user acceptance of the revised policy.
