FAQs

Buyer FAQs

1. Is VinaOpen a direct seller of this product

No. VinaOpen is a B2B connection platform that facilitates information sharing and connections between buyers and Vietnamese suppliers. VinaOpen does not directly sell products, sign contracts, or participate in commercial transactions.

Buyers can search for suppliers by product category, industry, or using advanced filters. Once a suitable supplier is identified, buyers can contact them directly via the messaging tools or contact details available on the platform.

Yes. VinaOpen implements supplier verification procedures to enhance transparency and credibility. However, buyers are encouraged to conduct their own due diligence and assessments before entering any transaction.

VinaOpen provides information and support services related to international payments and logistics through third-party partners. Payments and shipments are arranged directly between buyers and suppliers based on mutual agreements.

VinaOpen receives feedback and may assist in facilitating communication between parties. However, VinaOpen does not directly resolve commercial disputes and does not assume legal responsibility for transactions between buyers and suppliers.

Suppliers FAQs​​

1. Who can register to become a supplier on VinaOpen?

VinaOpen welcomes legally registered Vietnamese businesses, manufacturers, exporters, and suppliers seeking to connect with international buyers. Suppliers must provide accurate business information and comply with platform policies.

After registering an account, suppliers are required to complete their company profile and submit relevant documents for verification. VinaOpen conducts internal reviews to enhance transparency and supplier credibility.

VinaOpen offers various service plans for suppliers. Some basic features may be available for free, while advanced packages are subject to fees according to current platform policies.

No. VinaOpen serves as an intermediary information platform. Transactions, payments, contracts, and logistics are handled directly between suppliers and buyers based on mutual agreements.

Suppliers are encouraged to complete their company profiles, provide transparent information, respond promptly to buyer inquiries, and comply with platform policies to enhance credibility and visibility.